If Drift has been the chat box on your website for years, you've probably stopped thinking about it. Then Clari + Salesloft announced the sunset in March 2026, and now drift.com redirects to Salesloft.
Someone now has to pick a replacement, ideally before renewal forces it. This guide covers what happened, what Drift was quietly doing for you, and eight alternatives with real prices.
Quick TL;DR
Is Drift shutting down? Yes, gradually. Clari + Salesloft announced the sunset on March 5, 2026. There's no public end-of-life date, so get yours from your account team in writing.
Best Drift alternative for most teamsFlowxperia. A live video agent on your site talks to visitors, answers their questions and books the meeting, then follows up on WhatsApp, Instagram and SMS. From $797 a month, live in about 48 hours.
Best if you run Salesloft and Clari1mind, the successor Salesloft recommends. Plan for a six-figure annual contract.
Best on Salesforce with a big budgetQualified (Piper), which Salesforce now owns.
What happened to Drift
February 2024
Salesloft acquires Drift.
August 2025
Attackers use stolen Drift OAuth tokens to pull data out of many companies' Salesforce instances. On August 20, Salesloft and Salesforce revoke every Drift token, and Salesforce pulls Drift from AppExchange.
September 16, 2025
Drift comes back online after being taken down for the investigation.
December 3, 2025
The Clari and Salesloft merger completes.
March 5 to 6, 2026
Clari + Salesloft announce that Drift will be gradually sunset and name 1mind its exclusive AI successor.
By October 2026
drift.com redirects to a Salesloft page announcing the move from Drift to 1mind.
If you're mid-contract, ask your account team to confirm your access and renewal dates in writing. Then export your conversation history, playbooks and routing rules while you still can.
Do you have to move to 1mind
No. 1mind is the path Salesloft supports, and it's a capable product, but nothing stops you from choosing a different vendor.
1mind fits best when you already run Salesloft cadences and Clari forecasting, since it feeds both, and when your budget is enterprise-sized.
Its founder has described contracts of roughly $100K to $400K a year. If that's far above what you paid for Drift, compare a few other options before you sign.
What to look for in a Drift alternative
Start by writing down what Drift actually did for you. Most teams used some mix of this:
Website chat that opened a conversation and answered questions
Playbooks that asked qualifying questions
Routing to the right rep by territory or account
Booking meetings on a rep's calendar
Coverage after hours, when no rep was online
Follow-up once the visitor had left the site
Sync with Salesforce or HubSpot
Drift was weakest on after-hours coverage and follow-up. It leaned on reps being online to chat, and the conversation usually ended when the visitor closed the tab. Judge replacements on how well they handle those two.
Can it run without someone staffing chat
Some alternatives answer, qualify and book on their own. Others are live chat tools that still expect a person on the other end.
Does it follow up after the visitor leaves
Ask what happens when a visitor drops off halfway through a conversation, and whether the tool can reach new leads on WhatsApp, Instagram or SMS.
Can it talk face to face
Four alternatives here can put a talking video agent on your site, and three sell it on enterprise contracts. Ask what it costs, and how long setup takes: anywhere from hours to 60 days.
Drift alternatives at a glance
Tool
Starting price
Free trial
Setup
Live video agent
Channels
Best for
Flowxperia
$797 a month
About 48 hours
Yes, on every plan
Web (video, voice, text), WhatsApp, Instagram, SMS
Teams that want AI to answer and book every lead
1mind
About $100K+ a year
Not published
Yes, its core product
Web avatar, live calls, in-product
Salesloft and Clari enterprises
Qualified (Piper)
Quote only, typically about $62K a year
30 to 60 days
PiperX, a separate paid SKU
Web (text, voice, video), email, Slack
Salesforce enterprises
Docket
$4K a month, annual
7 to 14 days
From the Pro plan ($6K a month)
Web (voice, text), email
Technical B2B SaaS
Intercom Fin
$29 a seat + $0.99 per outcome
14 days
Days
Chat, email, WhatsApp, social, SMS
Support and sales in one tool
HubSpot Customer Agent
$0.50 per resolution on Pro
14 days
Days
Chat, email, WhatsApp, Messenger
HubSpot customers
Tidio (Lyro)
Free, then $29 a month
Hours
Web, Messenger, Instagram, WhatsApp
Small budgets
Crisp
Free, then $45 a month
Hours
Web, WhatsApp, Messenger, Instagram, email
Teams that will staff chat themselves
Four of the eight can put a talking, face-to-face agent on your website, and three of those are enterprise purchases. Flowxperia is the one you can switch on this week, starting at $797 a month.
Live video agent
Flowxperia video agentLeaving Drift? Swap the chat box for a face
Flowxperia's video agent talks to your visitors by voice or text, answers from your content and books the meeting, even at 2am. Try it here: Flora, the agent on this page, runs on it.
Best for: teams that want an AI agent to answer, qualify and book every lead without staffing chat
Starting price
$797 a month
Setup
About 48 hours
Free trial
20 min on your site, 7 days on WhatsApp and Instagram
Video agent
On every plan
Flowxperia swaps Drift's chat box for a live video agent, a lifelike AI presenter visitors can talk to or type to.
It answers from your own content, compares options when someone can't decide, asks your qualifying questions and books the meeting.
You can use a pre-built presenter, or on the Scale plan create up to three custom avatars of people on your team, with cloned voices.
Where Drift went quiet when the tab closed, Flowxperia keeps going.
The same agent replies within seconds on WhatsApp, Instagram or SMS to new leads from your site, ads and social accounts, and follows up until they book (Growth and Scale plans).
It syncs with HubSpot, Salesforce, Zoho, Pipedrive, Dynamics 365 and Zendesk, and goes live in about 48 hours.
What we like
A live video agent on every plan
Covers after hours and follow-up, where Drift was weakest
Published prices and a free trial
No per-seat fees
Watch out for
No account-based intent data
It doesn't join live sales calls
Bottom line: Choose Flowxperia if you want Drift's job done by an agent that never needs a rep online, live within the week.
2
1mind
Best for: enterprises on Salesloft and Clari that want the supported migration path
Starting price
About $100K+ a year
Setup
Not published
Free trial
No
Video agent
Yes, its core product
1mind's photorealistic AI agents talk to website visitors, run product demos mid-conversation, sit in on live sales calls and guide users inside your product.
It feeds Salesloft Cadences and Clari forecasts, and Salesloft names it as the successor for Drift customers. It has 4.9 out of 5 on G2, from a small base of 7 reviews. Read Flowxperia vs 1mind.
What we like
The official Drift successor
Realistic avatars and live demos
Works on live sales calls
Watch out for
Six-figure annual contracts
No public pricing or trial
No WhatsApp, Instagram or SMS
Bottom line: 1mind is the smoothest move if you're deep in Salesloft and Clari and the budget is already approved.
3
Qualified (Piper)
Best for: Salesforce-centric enterprises with RevOps capacity
Starting price
Quote only
Setup
30 to 60 days
Free trial
No
Video agent
PiperX, sold separately
Piper is the most established AI SDR for B2B websites. It talks to visitors by text, voice or video, follows up by email and routes leads off your Salesforce data.
Video avatars come with PiperX, a separate SKU, and typical deals land around $62K a year. Salesforce owns Qualified, which holds 4.9 out of 5 on G2 from 1,567 reviews. See our Qualified alternatives guide.
What we like
Deep Salesforce fit
Support that customers rate highly
Built for enterprise scale
Watch out for
PiperX requires Salesforce CRM
A 30 to 60 day rollout
No WhatsApp, Instagram or SMS
Bottom line: Qualified is the natural step for Salesforce shops that used Drift for account-based routing and can wait for implementation.
4
Docket
Best for: B2B SaaS teams whose buyers ask technical questions
Starting price
$4K a month, annual
Setup
7 to 14 days
Free trial
No
Video agent
From the Pro plan
Docket's website agent is voice-first. It answers security and integration questions from your Gong calls, Slack and internal docs, then qualifies the visitor and books.
The video avatar comes with the $6K-a-month Pro plan, and Docket also pitches itself directly to Drift customers. Read Flowxperia vs Docket.
What we like
Deep technical answers
Published prices
SOC 2 Type II and ISO 27001
Watch out for
$48K a year minimum
Website and email only
No free trial
Bottom line: Docket is a strong replacement for SaaS teams whose Drift chats were mostly technical questions.
5
Intercom Fin
Best for: companies where support and sales chat overlap
Starting price
$29 a seat + $0.99 per outcome
Setup
Days
Free trial
14 days
Video agent
No
Fin answers support questions. Add Fin for Sales and it also qualifies leads and books through Calendly or Chili Piper, over chat, email, WhatsApp, social and SMS.
Watch the pricing, because each sales qualification costs $9.99. It's text only, with no video agent, and rates 4.5 out of 5 on G2.
What we like
One agent for support and sales
Many channels
45 languages
Watch out for
Per-outcome bills are hard to predict
Support comes first in the product
Seat fees on top
Bottom line: Fin makes sense when the same team answers support and sales chat and you'd rather run one tool.
6
HubSpot Customer Agent
Best for: teams that moved Drift's job into HubSpot
Starting price
$0.50 per resolution
Setup
Days
Free trial
14 days
Video agent
No
If you already run HubSpot, its Customer Agent and free chatflows handle website chat and qualification, and the Meetings bot sends booking links. Every conversation lands on the contact record.
What we like
Native CRM context
Free Meetings bot
Low per-resolution price
Watch out for
The AI agent needs Professional or Enterprise
Onboarding fees from $1,500
Only for HubSpot users
Bottom line: HubSpot's own agent is the low-effort option if you're already paying for Professional and mostly need chat and booking links.
7
Tidio (Lyro)
Best for: small teams that mainly used Drift as a chat widget
Starting price
Free, then $29 a month
Setup
Hours
Free trial
Free plan
Video agent
No
Tidio is live chat plus Lyro, an AI agent that answers from your content and can send a Calendly link. It costs a fraction of what Drift did, with lighter qualification and routing. It has 4.6 out of 5 on G2 from 1,992 reviews.
What we like
Free plan
Quick setup
Large review base
Watch out for
Lighter routing than Drift
Lyro is billed separately
Built for support and ecommerce
Bottom line: Tidio is fine if Drift was only ever a chat widget for you and the budget is small.
8
Crisp
Best for: teams that want flat-price live chat and will answer it themselves
Starting price
Free, then $45 a month
Setup
Hours
Free trial
Free plan
Video agent
No
Crisp is a shared inbox for chat, email and social, with an AI agent called Hugo. You pay per workspace rather than per seat, which is the opposite of how Drift billed.
What we like
Flat workspace pricing
Omnichannel inbox
Free plan
Watch out for
Not built for sales qualification
Light on routing and booking
AI usage is metered by credit
Bottom line: Crisp suits teams that want cheap, flat-price chat and have people ready to answer it.
How to choose a Drift alternative for your team
Find your group below and only demo the tools it names.
If this is youMid-size teams that want every lead answered and booked
It fits how you already route accounts. Plan for a 30 to 60 day rollout and keep Drift running until it's done.
How to move off Drift in a week
1
Export everything
Conversation history, playbooks, routing rules, meeting links and your Salesforce or HubSpot field mapping.
2
Turn playbooks into questions
Write down the questions each playbook asked and what made someone qualified. That list becomes your new agent's brief.
3
Rotate your credentials
The 2025 breach ran on stolen Drift OAuth tokens, so treat every token that was ever connected to Drift as compromised. Confirm that old Drift connections to Salesforce, Slack and email are revoked.
4
Connect the new tool
Hook up your CRM, calendars and any messaging channels. With Flowxperia that takes about 48 hours.
5
Run both for a few days, then switch
Put the new agent on a handful of pages, compare the leads it captures, then pull the Drift snippet.
Replace Drift in about 48 hours
Flowxperia goes live in about 48 hours, and you can try it free first: 20 minutes with the video agent on your site and 7 days on WhatsApp and Instagram.
Yes, gradually. Clari + Salesloft announced the Drift sunset on March 5, 2026 and pointed customers to 1mind. There's no public end date, so ask your account team for yours.
1mind is replacing Drift as Salesloft's exclusive AI successor, and drift.com now redirects to a Salesloft page announcing the move. You can still choose another vendor, such as Flowxperia, Qualified or Docket.
No. 1mind is the recommended path, not a requirement. It suits Salesloft and Clari enterprises with six-figure budgets, and many smaller teams compare alternatives with published prices instead.
Four Drift alternatives have one: Flowxperia on every plan from $797 a month, 1mind (usually $100K or more a year), Qualified through its separately sold PiperX, and Docket from its $6K-a-month Pro plan. Intercom Fin, HubSpot, Tidio and Crisp are text chat only.
Tidio and Crisp are the cheapest, with free plans and paid plans from $29 and $45 a month. For an AI agent that qualifies and books meetings with nobody staffing chat, Flowxperia starts at $797 a month.
Flowxperia, Docket, 1mind, Intercom Fin and HubSpot's own Customer Agent all work with HubSpot. Qualified's newest AI features require Salesforce.
Yes. Flowxperia answers and follows up with leads on WhatsApp, Instagram and SMS. Intercom Fin, Tidio and Crisp also connect to WhatsApp.
Drift cost about $35,500 a year for a typical contract, with Premium starting at $2,500 a month. It charged per seat, which is why so many teams found it expensive.
Replace Drift in about 48 hours
A live video agent that answers, qualifies and books every lead, day or night.
FloraMoving off Drift? Ask me how switching works, or I can book you a time with the team.
Replacing Drift
Have a replacement live before Drift switches off
Book 15 minutes. We'll walk through your Drift setup, run the video agent on your own content and set up your free trial: 20 minutes on your website plus 7 days on WhatsApp and Instagram.
Live in about 48 hours
Works with HubSpot, Salesforce, Zoho, Pipedrive and more
Harsh Shah
